Challenge
The client recognised the need to enhance the NRW (Non-Revenue Water) management skills and knowledge of personnel within various local water utilities (LWUs). Given the LWUs’ wide range of expertise levels and resource constraints, a comprehensive and adaptable training program was required.
Solution
Aqua Analytics developed and delivered a multi-faceted NRW training program personalised to the diverse needs of the participating LWUs. The program included:
- In-Person Training Sessions: Six two-day, in-person training sessions were held in Armidale, Newcastle, and Parkes. These sessions provided a deep dive into NRW principles, active leakage control, pressure management, and metering. A key component of these sessions was a practical field visit to observe real-world applications of the concepts.
- Online Training Course: Recognising the geographical constraints of some participants, a four-week online course was offered, providing two hours of instruction per week. This flexible format ensured accessibility for a wider audience.
- IWA-Guided Curriculum: The training curriculum was developed in alignment with the International Water Association (IWA) Water Loss Specialist Group's best practices, ensuring a globally recognised standard of expertise.
- Site Visits: To reinforce theoretical knowledge, site visits were organised to showcase practical examples of pressure management, smart metering, and acoustic leak detection technologies in action.
Results
- Improved Knowledge and Competency: Participants significantly increased their understanding of NRW principles, terminology, and best practices. Post-training assessments revealed a greater awareness of key concepts like active leakage control (ALC) and unavoidable annual real losses (UARL).
- Increased Confidence: Attendees reported greater confidence in identifying and addressing NRW issues within their respective LWUs.
- Enhanced Collaboration: The training fostered a collaborative environment, allowing participants to share experiences and learn from each other's challenges and successes.
- Broad Reach: Approximately 100 attendees from various LWUs completed the training, contributing to a wider dissemination of NRW knowledge and skills across the region.
Positive Outcomes
- Standardised Terminology: The training program helped establish consistent terminology and understanding of NRW principles among participants.
- Practical Application: The hands-on nature of the in-person sessions, particularly the field visits, proved invaluable in reinforcing theoretical concepts and showcasing real-world applications.
- Future-Proofing: The training equipped LWUs with the knowledge and skills to manage NRW proactively, ensuring long-term water conservation and resource efficiency.
Quote from Attendee: “Excellent content, well presented. I learned a lot more than I was expecting. Keen to bring ideas back to Council.”
Conclusion
Aqua Analytics’ comprehensive NRW capacity-building program successfully addressed the diverse needs of local water utilities, equipping them with the knowledge, skills, and confidence to manage water loss and improve operational efficiency effectively. This project exemplifies a commitment to fostering a culture of continuous improvement and collaboration in the water industry, ultimately leading to more sustainable water management practices.
