Challenge
Non-revenue water (NRW) presents a major hurdle for water utilities in Malaysia and Southeast Asia, often reaching staggering levels of 20-50%. This substantial water loss, mainly attributed to physical leaks, strains resources and hampers efficient water management. A leading Malaysian water utility, committed to addressing this challenge, sought expert guidance to improve its leakage reduction efforts.
With a large distributed base of leakage technicians, they saught to understand any skill gaps, training requirements or technology enhancements that could improve their detection capability.
Solution
Aqua Analytics, a global leader in water loss management, stepped in to provide a tailored solution. Our team of four highly experienced leakage specialists, each with decades of field experience, delivered a week-long, intensive training program. Over 190 leakage technicians participated, gaining invaluable insights and practical skills to enhance daily operations. Furthermore, advisory was provided to the CEO and COO of the utility on improvements that could be made to leakage detection project to drive down NRW.
- Individualised Assessments: Each technician underwent a competency assessment, receiving personalized feedback and targeted development plans.
- Identifying Future Leakage Leaders: High-performing technicians were recognised, paving the way for potential leadership roles within the utility.
- Technology Evaluation & Optimisation: The team evaluated existing leak detection technologies, offering tailored recommendations for improved utilisation in the Malaysian context.
- Executive-Level Strategy: Aqua Analytics presented a comprehensive report to the utility's leadership, outlining a strategic roadmap for strengthening their large-scale NRW reduction program.
- On-Site Coaching & Mentorship: Hands-on guidance and practical demonstrations were provided, empowering technicians with actionable techniques to minimise water loss.
- Operational Restructuring: Aqua Analytics recommended improved workflows and organisational structures to bolster the efficiency of the leakage reduction team.
Measureable Outcomes
- Enhanced Technician Skills: The training led to a marked improvement in the technicians' knowledge and competency in leak detection and repair.
- Optimised Leak Detection Practices: The water utility is now equipped to achieve substantial NRW reductions, conserving water and improving operational efficiency.
- Empowered Workforce: The program boosted technician confidence and fostered a culture of continuous improvement within the utility.
- Strategic Vision: The executive-level recommendations provided a clear path for long-term NRW reduction and sustainable water management.
Conclusion
Aqua Analytics’ specialised training program was crucial in empowering the Malaysian water utility to tackle NRW challenges proactively. This successful collaboration highlights the effectiveness of investing in human capital and leveraging expert knowledge to combat water loss in Malaysia and Southeast Asia.
By combining technical skills, innovative approaches, and strategic guidance, Aqua Analytics helped the utility optimise its leak detection capabilities and take a major stride towards a more sustainable water future.
